What happens if content breaches any of the policies listed above?
If your content is found to be in violation of this policy, we will remove it and notify you via email. If this is your first violation of our Community Guidelines, you will receive a warning and your page will not be penalised. If it isn't, your page will receive a strike. Your page will be terminated if you receive three strikes. More information about our 3 strikes system can be found here.
What should you do if you get a strike?
If a strike is issued, we'll notify you via email and app notifications. We'll also inform you:
- What information was removed?
- Which policies did it break? (for example adult content or violence)
- What impact does it have on your page?
- What are your options for the future?
Here's how it affects your page if your content violates our Community Guidelines:
Caution: We understand that mistakes happen, and that you did not intend to break our rules, which is why the first offence is usually only a warning. It's important to note that you'll only be warned once, and the warning will stay on your page. You'll get a strike the next time your content is found to be in violation of the Community Guidelines. A single case of severe abuse may result in page termination without warning in some cases. You have the right to appeal the warning if you believe we made a mistake.
First Strike
If we discover that your content violates our policies for the second time, you will be given a strike. For one week, you won't be able to do the following:
- Post.
- Comment.
After the 1-week period, full privileges will be restored automatically, but your strike will remain on your account for 90 days.
Strike Two
You will be unable to post content for two weeks if you receive a second strike within the same 90-day period as your first strike. Full privileges will be restored automatically after the 2-week period if no further issues arise, but each strike will expire 90 days after it was issued.
Strike Three
If you have three strikes in a 90-day period, your account will be permanently deleted from Supernova. Also, keep in mind that each strike lasts for 90 days from the time it's issued, and that deleting the content won't make it go away.
If you get a strike, what should you do?
We'd like you to stay on Supernova, so please:
- Review our Community Guidelines to ensure that your content complies with our policies.
- If your page received a strike and you believe we made a mistake, please contact us. This decision can be appealed here.
Supernova also reserves the right, at its discretion, to limit a creator's ability to create content. If your account has been restricted from using Supernova or any of its features, you may not use another account to circumvent the restrictions on Supernova. This is true as long as the restriction on your account is active. Violation of this restriction is a violation of our Terms and Conditions, and your account may be terminated as a result.
Appeal Community Guidelines actions.
Appeal Community Guidelines strikes and removals here. Learn about your options for copyright strikes if your post was removed for copyright reasons.
Content that violates our Community Standards is removed. However, we recognise that we all make mistakes from time to time. If you believe your content did not violate the Community Guidelines and was struck or removed in error, you can appeal using the steps outlined below.
Appeal a Community Guidelines strike.
You may receive a strike if your content is removed due to a violation of the Community Guidelines. When content on Supernova is flagged for review, either by members of the Supernova community or by our smart detection technology, and our review teams determine that it violates our Community Guidelines, strikes are issued. If your page receives a strike, you'll receive an email and app notifications, and an alert the next time you sign in to Supernova.
Before you begin, familiarise yourself with the strike's policy. We also provide examples of content that violates the Community Guidelines. You only have 30 days to appeal after the warning or strike was issued.
Appeal a strike: The strike will not be resolved by deleting the post. If you remove the offending content from your page, the strike will remain and you will not be able to appeal again.