Take Down Procedure

Despite the procedures we have in place designed to ensure our sponsors’ campaigns appear where our sponsors want them to, if for any reason this is not the case, we have a takedown procedure.

In the event that an ad appears on a website which a client deems inappropriate, sponsors should contact their account team. The campaign will be paused on request from the client whilst the relevant people carry out a full investigation. All take down requests received within UK business hours (Monday-Friday 9am-5.30pm) will be actioned within the same working day, or within the timescales specified in individual terms and conditions, with best endeavours for this to be done immediately. Any take down request falling outside of business hours can be escalated and actioned as per individual client terms and conditions.

The contractual consequences of not taking down an advert in accordance with our Takedown policy are evaluated and agreed with the client on a case-by-case basis.